Terms of service

Welcome to Petaloura. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree to these Terms, please discontinue use of our website immediately.

1. Acceptance of Terms

By accessing this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You agree to comply with all applicable laws and regulations.
  • You will use this website only for lawful purposes.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Products and Services

Petaloura strives to provide accurate product descriptions, images, and pricing information.

However, we do not guarantee that:

  • Product descriptions are error-free.
  • Product colors displayed on your device will exactly match the actual product.
  • Products will always be available for purchase.

We reserve the right to modify, discontinue, or limit any product at any time without prior notice.

3. Pricing & Payment

All prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to:

  • Change prices without notice
  • Correct pricing errors
  • Refuse or cancel orders affected by pricing inaccuracies

By placing an order, you authorize us to charge your selected payment method for the total amount due.

Orders suspected of fraud or unauthorized activity may be canceled without notice.

4. Order Acceptance

An order confirmation email does not constitute final acceptance of your order.

We reserve the right to refuse or cancel any order for reasons including:

  • Product availability issues
  • Payment verification problems
  • Pricing or system errors
  • Suspected fraudulent activity
  • Violation of these Terms

If payment has already been collected, any approved cancellation will be refunded to the original payment method.

5. Shipping

Shipping estimates are provided for convenience and are not guaranteed delivery dates.

Petaloura is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs inspections
  • Natural disasters
  • Labor disputes
  • Other circumstances beyond our control

Please review our Shipping Policy for additional details.

6. Returns & Refunds

Returns, refunds, and cancellations are governed by our Refund & Return Policy.

By placing an order, you acknowledge and agree to the terms of our Refund & Return Policy.

We reserve the right to reject returns that fail to comply with our return requirements.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Trademarks
  • Product images
  • Graphics
  • Videos
  • Product descriptions
  • Website design
  • Text and content

is the property of Petaloura or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

8. User Conduct

You agree not to:

  • Violate any applicable laws or regulations
  • Upload harmful code, viruses, or malware
  • Attempt unauthorized access to website systems
  • Interfere with website functionality
  • Use automated tools to scrape website content
  • Engage in fraudulent or deceptive activities

Violation of these Terms may result in immediate termination of access to our website.

9. User Submissions

Any reviews, comments, feedback, suggestions, or other content submitted to Petaloura may be used by us without restriction or compensation.

By submitting content, you grant Petaloura a worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, and display such content.

10. Disclaimer of Warranties

This website and all products and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Petaloura disclaims all warranties, express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Continuous or uninterrupted website operation

11. Limitation of Liability

To the maximum extent permitted by law, Petaloura shall not be liable for any:

  • Indirect damages
  • Incidental damages
  • Special damages
  • Consequential damages
  • Loss of profits
  • Loss of data

arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the product or order that gave rise to the claim.

12. Third-Party Links

Our website may contain links to third-party websites.

Petaloura is not responsible for:

  • Third-party content
  • Privacy practices
  • Products or services offered by third parties

Accessing third-party websites is at your own risk.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States.

Any dispute arising from these Terms or the use of our website shall be resolved through the appropriate courts with jurisdiction over the matter.

15. Changes to These Terms

We reserve the right to modify these Terms at any time.

Changes become effective immediately upon posting on the website.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

For any questions regarding these Terms of Service, please contact us at hello@petaloura.com. Our support team will be happy to assist you.