Shipping policy

Welcome to Petaloura. We are committed to delivering your order safely and efficiently. Please review our shipping policy before placing an order.

Order Processing

All orders are processed within 1–3 business days after payment verification.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During sales events, holidays, and peak shopping periods, processing times may be extended.

Shipping Rates & Delivery Times

Standard Shipping

Order Value: $0.00 – $59.99
Shipping Fee: $8.00
Estimated Delivery Time: 5–10 Business Days

Free Shipping

Order Value: $59.99 and Above
Shipping Fee: Free
Estimated Delivery Time: 5–10 Business Days

Expedited Shipping

Order Value: $0.00 – $99.99
Shipping Fee: $18.00
Estimated Delivery Time: 3–5 Business Days

Free Expedited Shipping

Order Value: $100.00 and Above
Shipping Fee: Free
Estimated Delivery Time: 3–5 Business Days

Delivery times are estimates only and may vary due to weather conditions, carrier delays, customs procedures, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking information may take up to 48 hours to become active.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

If an incorrect address is entered, please contact us immediately at hello@petaloura.com.

Petaloura is not responsible for packages delayed, lost, or returned due to incorrect address information provided by the customer.

Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact our customer support team.

We will assist in communicating with the carrier and investigating the shipment whenever possible.

Once a package has been handed over to the carrier, delivery timing is subject to the carrier's operations.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

Your order number
Photos of the damaged item(s)
Photos of the shipping package

We will review your request and provide an appropriate resolution.

International Shipping

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

These charges are not included in the purchase price or shipping charges and remain the responsibility of the customer.

Business Address Notice

Important: The address listed below is a business correspondence address only and is not a return address.

Please do not send returns to this location.

Customers must contact our support team first to obtain return authorization and the correct return instructions.

Contact Information

Petaloura

📧 Email: hello@petaloura.com

📍 Business Address:

1689 Berry Dr
Jonesboro, GA 30236
United States

(Business Address Only – Not a Return Address)

If you have any questions regarding shipping, please contact us at hello@petaloura.com. Our customer support team will be happy to assist you.