Refund policy
At Petaloura, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below.
Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return, items must:
- Be unworn, unused, and unwashed
- Have all original tags attached
- Be returned in their original packaging
- Be free from stains, odors, makeup marks, pet hair, or damage
Returns that do not meet these conditions may be denied.
Non-Returnable Items
The following items are not eligible for return:
- Final Sale items
- Gift cards
- Personalized or custom-made products
- Bodysuits
- Swimwear without the original hygiene liner
- Earrings and certain accessories for hygiene reasons
- Products damaged through misuse, improper care, or normal wear and tear
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once approved, we will provide return instructions and the appropriate return address.
Returns sent without prior authorization may not be accepted.
Important Return Address Notice
Please do not send returns to the business address listed on our website.
The address listed is for business correspondence purposes only and is not a return processing facility.
Customers must contact us first to receive return authorization and the correct return address.
Unauthorized returns may be refused or delayed.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- Original shipping charges are non-refundable.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the item
- Photos of the packaging
After review, we will offer a replacement, store credit, or refund when appropriate.
Refund Process
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
Order Cancellation
Orders may be canceled within 12 hours of purchase.
After this period, orders may already be processed or shipped and may no longer be eligible for cancellation.
To request a cancellation, please contact us immediately at:
Chargebacks
If you experience an issue with your order, we encourage you to contact us before filing a chargeback with your payment provider.
Our customer support team will make every effort to resolve your concerns quickly and fairly.
Contact Us
Petaloura
📧 Email: hello@petaloura.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
For any questions regarding returns, refunds, cancellations, or exchanges, please contact us at hello@petaloura.com. We are always happy to assist you. 💖
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